Volume no :
10 |
Issue no :
01
Article Type :
Google Scholar
Author :
T UdhayaKumar, J Bala pragashpathi, R Ajith, G Elanchelian, G Arivu
Published Date :
13 - March - 2026
Publisher :
Journal of Artificial Intelligence and Cyber Security (JAICS)
Page No: 1 - 7
Abstract : The increasing number of citizen complaints and the lack of efficient grievance handling mechanisms have created a need for a digital platform that can manage complaints effectively and transparently. This paper presents CivicConnect, an AI-powered grievance redressal system designed to streamline the process of complaint submission, analysis, and resolution. The proposed system enables citizens to submit grievances through a web-based interface while allowing administrators to review, analyze, and resolve complaints efficiently. The system integrates artificial intelligence to automatically categorize grievances, estimate priority levels, and generate preliminary responses to assist administrators in faster decision-making. The platform is developed using modern web technologies, including React for the frontend and Supabase for backend services, ensuring secure authentication, reliable data storage, and scalable cloud-based infrastructure. Additionally, the system incorporates an analytics dashboard that visualizes grievance statistics, resolution trends, and district-wise performance to enhance transparency and governance efficiency. The proposed solution improves response time, enhances complaint tracking, and provides data-driven insights for better administrative decision-making. Experimental evaluation demonstrates that the system significantly improves grievance processing efficiency compared to traditional manual methods. The proposed platform can serve as a foundation for future smart governance systems, with possible extensions including mobile applications, real-time notifications, and advanced AI-based predictive analytics.
Keyword Grievance Redressal System, Artificial Intelligence, E-Governance, Complaint Management System, Data Analytics Dashboard, Cloud-Based Web Application, Smart Governance.
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